Privacy Policy

Last updated: October 6, 2025

This Privacy Policy describes how Vapelish (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vapelish.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When updates are made, we will post the revised Privacy Policy on this page, update the “Last updated” date above, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The specific types of data we collect and use depend on how you interact with our Site.

In addition to the uses detailed below, we may use the information we collect to communicate with you, provide or improve our Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and users.

What Personal Information We Collect

Information You Provide Directly

We collect personal information you provide to us when using our Services, such as:

• Contact details: name, address, email, phone number.

• Order details: billing address, shipping address, payment confirmation, and order history.

• Account information: username, password, and security credentials.

• Customer support: any information you share with us when contacting our team.

Information Automatically Collected

We may automatically collect information about your interaction with our Site (“Usage Data”) using cookies, pixels, and similar tracking technologies. This may include:

• Your IP address, browser type, and device details.

• Pages you visit, time spent on each page, and referring/exit pages.

• Network connection and location data (approximate geolocation).

Information from Third Parties

We may receive information about you from third-party providers, such as:

• Shopify – our ecommerce platform.

• Payment processors – for processing payments and preventing fraud.

• Shipping partners – to fulfill and deliver your orders.

• Analytics and advertising partners – for marketing insights.

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your information for the following purposes:

• To Provide and Deliver Products: Process orders, fulfill shipments, manage returns, and communicate order updates.

• To Improve Our Services: Analyze performance, troubleshoot issues, and enhance your user experience.

• For Marketing: Send promotions, updates, and product recommendations (you can unsubscribe at any time).

• For Security and Fraud Prevention: Detect and prevent unauthorized or fraudulent activity.

• For Legal Compliance: Meet regulatory requirements and respond to lawful requests.

Cookies

We use cookies and similar technologies to operate and improve our Site. Cookies help us remember your preferences, analyze user activity, and personalize content.

You may choose to disable cookies in your browser settings, but some parts of the Site may not function properly as a result.

For detailed information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your personal information with:

• Vendors and service providers (e.g., payment processors, logistics, customer support).

• Marketing partners (to deliver relevant offers and promotions).

• Affiliates and business partners (to provide integrated services).

• Law enforcement or regulators, if required by law or to protect our rights.

We do not sell or rent your personal information.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of the information we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for marketing communications.

• Restrict or object to data processing.

• Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us using the details below.

Children’s Data

Our Site is not intended for children under the age of 18, and we do not knowingly collect their personal data. If you believe a child has provided information to us, please contact us immediately so we can delete it.

International Data Transfers

Your personal information may be transferred and stored outside the United Kingdom. When we do this, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📧 Email: sales@vapelish.co.uk
🏢 Company Name: Vapelish
Super Optimum Limited
Company Number: 14130008
3B, Moulton Street, Manchester
M8 8FQ, United Kingdom